We are now hiring a Sales ManagerFusion Lifestyle is opening in Newcastle! We are looking for a Sales Manager for The City Baths, Newcastle.With regeneration work that has seen the Grade II listed building sensitively restored with many of the building’s original features retained, this exciting lifestyle venue in the heart of Newcastle is an amazing place to work. As well as the pool, Turkish Baths and Spa, there are stunning, top quality fitness and well-being facilities and a café bistro.As The City Baths, Newcastle, is such a prestigious site, we are recruiting for an exceptional, customer focused and results-driven Sales Manager to lead on the attraction and retention of new and existing customers; driving the financial results of the Centre.Who we are:A sports, leisure and fitness operator and registered charity, Fusion Lifestyle is on a mission to bring health and wellbeing to communities across the UK.The Role:Working closely with the central Sales and Marketing teams, the Sales Manager will drive successful local activities and events, undertaking local competitor analysis, and react appropriately to socio-demographic trends. The successful Sales Manager will also ensure the effective and accessible distribution, display and presentation of all promotional material within the centre and the surrounding areas, taking ownership of the deployment of the Local Marketing Toolkit, and gain a clear understanding of how this can be used to drive the business. You’ll also contribute to the ongoing development of the toolkit in the spirit of continuous sales and marketing improvement.The successful Sales Manager will also support the General Manager in the creation, implementation and review of the Centre’s marketing and sales plan, in-line with the corporate marketing and sales strategy.The RoleOther Tasks and Responsibilities include:Lead and inspire the Centre team in delivering the right choice of membership for the customerDrive all revenue linesAchieve monthly net gain and activity targets, including, enquiries, calls, appointments and salesAdopt a proactive approach to driving sales and retention; ensuring the integrity of Fusion’s sales-driving, retaining, and reporting procedures are adhered toEnsure customer service targets are met, all comments are responded to within stipulated deadlines, appropriate action is taken, and a weekly analysis of comments is producedAnalyse and forecast likely return on each piece of activity conducted. Ensure evaluation post-activity is completed and utilised to improve future ROIMaintain own mandatory qualifications, licensing and training requirementsAbout You:To be successful in the role of Sales Manager you will need provable and demonstrable experience in a comparable sales management position, within a multi-site business; and a proven track record of driving and exceeding your team’s KPIs. As you will lead and inspire the Centre team to deliver first-rate customer service, you’ll need solid expertise in providing an exceptional customer experience, and a passion for working in a busy customer-facing environment.You’ll also be responsible for the preparation of KPI reports for customer service and sales areas, and managing the Centre’s Prospects Database, so you’ll need a keen eye for detail, and excellent Microsoft Office skills.Ideally you’ll also have a First Aid at Work and AED qualifications. You may be offered the role if you do not currently hold these qualifications, provided all other essential criteria is met, and that you have the willingness to attain these qualifications should they be required in your Centre.Employee Benefits: Some of the non-contractual employee benefits we offer that you may be eligible to receive include:22 days’ holiday, plus 8 bank holidays (pro rata)Employer Contribution Pension Scheme Free Gym & Swim membership at Fusion centresFree Eye testsCycle to Work SchemeEmployee Referral SchemeIndustry Leading TrainingIf you would like to further your career within a leisure business at the heart of the communities in which we operate, then we want to hear from you.Click on the link to apply.****************************************************************Please note that non-contractual employee benefits may be frozen, revised or subject to change. Fusion reserve the right to amend or remove non-contractual employee benefits at any time.This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements. You may also be required to carry out other duties as reasonably requested by the Company.Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.