Outbound Telesales Executive

The Role: Rightmove Landlord and Tenant Services (RLTS) is growing. Were an ambitious team who really celebrate ideas and innovation, championing our people to play an influential part in our journey. Our biggest focus in RLTS is to make the home moving process as easy as possible for tenants and landlords, so were looking for experienced, motivated telesales executives to be instrumental in providing an outstanding customer experience. You will speak directly to our landlords or tenants to offer the opportunity to buy products that are valuable in the world of rentals - this includes rent guarantee insurance for landlords, contents insurance for tenants, and TV & broadband packages. A typical week as an Outbound Telesales Executive might involve: Proactively contacting a high-volume of leads to understand customer needs and maximise sales opportunities Explaining compliance regulations to tenants/landlords Achieving weekly KPIs and performance metrics relevant to business requirements i.e. dials, call time, sales and conversions Attending relevant compliance, product and service training Being the point of contact to answer queries, resolve problems and provide solutions Recording information in relevant databases and ensuring the lead portal is kept up to date Liaising with internal teams to build internal relationships and deliver the best outcomes for tenants/landlords Regular sharing of learnings to colleagues and key stakeholders internally to enhance service and product offering We are looking for somebody who: Is an excellent verbal communicator - confident, professional and approachable. Has experience within a contact centre environment, or a strong desire to work within sales. Is able to manage and take ownership of a busy workload. Thrives in, and is able to contribute to, a hardworking and dynamic team. Has a willingness to learn, develop and build on feedback. Can demonstrate tenacity and resilience, and be adaptable to meet individual customers wants and needs. Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you cant say 'yes to all the above, but are smart, self-motivated and passionate about delivering a great experience to our customers then you could be just what were looking for. Please note, this role is FCA regulated and as such all successful candidates will be required to undergo a DBS and bankruptcy check prior to starting with us. Why work for Rightmove? We really care about our people and their families, and we have a range of benefits to make life that little bit better. This includes: 25 days holiday each year, plus Bank Holidays, and the ability to buy up to 5 more days per year. Private medical insurance for you and your family A cash plan so we can pick up the bill on things like dental and optical care, prescriptions, and physiotherapy Enhanced maternity and paternity leave Life assurance policies Referral bonuses This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.