IT Support Analyst / 1st/2nd Line Support Engineer

1ST line support, 2nd line support, IT Support Analyst, telephone and desktop support.

Position: IT Support Analyst, 1st/2nd Line Support Engineer

Location: South East London, London Bridge

Duration: 3 months - renewable

Start date: ASAP

Rate: £14-16 per hour, 37.5 hours per week

IR35 Status: Inside IR35 - will need to work though an umbrella company

Scope of work:

To provide 1st/2nd line technical support to a user base of approximately 330 users within a Windows 10 environment. The candidate will join a team who are the initial point of reference for IT issues and operate in a fast-paced environment. The candidate will be expected to adhere to internal service level agreements and deliver consummate customer service. The role will suit someone with strong analytical and troubleshooting skills, an inherent sense of organisation, and a progressive attitude.

Main Responsibilities

  • As part of a team provide technical support to approximately 330 users
  • To provide support to a range of devices including Workstations, PCs, Tablets, Printers and Telephony devices
  • Provide a customer focused service in line with the agreed service levels
  • Collaborate effectively with IT staff in the delivery of projects where applicable
  • To provide additional support for network, infrastructure and communications systems
  • To assist in infrastructure maintenance and documentation
  • To assist with hardware configuration, maintenance and deployment
  • Provide cover within the IT team when required
  • Ability to work extended hours and weekends if required.

Required experience and skills:

  • Demonstrable experience in providing IT support at all technical levels, and use of a dedicated helpdesk solution to manage support issues
  • Demonstrable knowledge of the Microsoft Windows operating system, and practical knowledge of maintaining and troubleshooting this product
  • Experience with standard desktop and cloud-based applications is essential i.e. MS Office, Adobe Software
  • Extended knowledge of computing hardware
  • Evidence of Windows server administration
  • Active Directory experience - User/Computer account creation and administration
  • Working knowledge of DHCP, DNS, WINS and Group Policy Management
  • Demonstrable knowledge of automated OS and software deployment. SCCM preferred
  • Working knowledge of network infrastructure and networking principals. This must include patch panel administration
  • Ability to work with suppliers and technology partners where appropriate

If you're interested and immediately available, please send me your updated CV and I will be in touch.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: http://www.modis.com/en-gb/candidate-privacy

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Job Overview

Date Posted:

Posted 6 days ago

Expiration Date:

13/03/2020

Location:

South East London

Job Type:

Contract

Salary:

£14.00 - £16.00 per hour

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