In this role you’ll be applying your customer service expertise when dealing with and referring business customer transactions and queries. As a Customer Service Representative for business banking, we’ll count on you to consider our customers’ requirements, and to help them with any issues they may have.
You’ll also be:
To join us in this role, you’ll need to be passionate about excelling in customer service and building relationships in a fast paced, challenging environment.
We’re also looking for you to demonstrate:
We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern. You’ll have 3 weeks notice of shift patterns, so you’ll know when you’re working well in advance.
Your hours of work will be between the hours of 7am and 8pm Monday to Sunday. You'll be required to work either a Saturday or Sunday each week and bank holiday working is a feature of this role.
We’ll discuss your hours in more detail with you during your interview stage.
You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready, we’ll help take your career to the next level.
Salary: £18,765 per year
You’ll join on a competitive salary of £18,765 (which is £10.31 per hour) and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.
You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays.
Posted 1 month ago