Customer Service Advisor

Candidate Management Team Co-Ordinator

Location: Newcastle City Centre

Hourly Rate: £9.00 per hour

Hours: 37.5 per week

Contract: Temp, On-Going

The Candidate Management Team supports one of our specific client teams in the management of candidates from successful completion of their Video Assessment, through to Experience Day/Meet & Greet attendance, and any subsequent handover of information to the client's on-boarding team for successful candidates.

This will involve

  • As directed by their manager - liaising with candidates successful at Video Assessment to arrange attendance at the relevant Experience Day/Meet & Greet
  • Providing a positive candidate experience through a professional and efficient approach
  • Ensuring all actions are completed in a timely manner, within agreed SLA's
  • Proactive communication with the Team Lead and/or relevant Recruitment Delivery Manager to ensure issues are dealt with expediently
  • Resolution of candidate queries, escalating where appropriate to their manager if unable to resolve themselves
  • Ensure all required information is handed over to the client onboarding team for successful candidates
  • Ensure all systems are accurately updated

Are there required professional qualifications to be considered for this position? If so, please list qualifications here:

  • Experience in volume recruitment desirable
  • Proficient in Microsoft Office applications, including Word, Excel, PowerPoint And Google
  • Ability to build effective relationships with recruiting team
  • Ability to prioritize, multi-task, problem solve while maintaining flexibility
  • Strong customer orientation
  • Ability to read, analyse, and interpret general business information such as job descriptions, business articles, etc.
  • Strong oral and written communication skills
  • Works effectively and collaboratively in a team environment
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organization

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Job Overview

Date Posted:

Posted 1 month ago

Expiration Date:

07/04/2020

Location:

Newcastle Upon Tyne

Job Type:

Temporary

Salary:

Competitive

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