Customer service adviser

As a Customer Service Advisor, you would be working for one of our large operating Finance clients specialising in the delivery of excellent customer services. This vacancy is located in Bristol and is working on a full-time basis. We are looking for motivated individuals, who are able to work between the hours of 8am-7PM.

Role Purpose

  • To achieve first time, call resolution on every call
  • To be able to empathise with callers, maintaining professionalism always.
  • Take ownership of caller's enquiries.
  • Ability to capture all personal information correctly.
  • Adhere to client's internal procedures.
  • To ensure all key performance indicators are met and maintained.
  • To adhere to company policies and procedures.
  • Strong aptitude for learning/using IT packages and databases.
  • To share best practice always.
  • Always be professional, courteous and helpful and respectful to others.
  • Encouraging innovation and process improvement.

Skills & Knowledge

  • Communication skills - the role requires communication mainly via telephone; therefore, it is essential that the applicant has excellent skills in communicating.
  • Interpersonal skills - the role require the applicant to deal with clients in a sensitive manner and must be able to deal with difficult calls and interactions whilst remaining professional.
  • Empathy.
  • Ability to listen.
  • Accuracy and eye for detail.
  • Data entry skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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Job Overview

Date Posted:

Posted 2 weeks ago

Expiration Date:

29/02/2020

Location:

Bristol

Job Type:

Contract

Salary:

Negotiable

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